Official Jewelry Care Guide & 90-Day Warranty | Haye Nii
Care for what
you love.
Your custom pieces are crafted from premium stainless steel or brass, finished with 18K gold or silver plating. A little care goes a long way.
Durable, hypoallergenic base for most pieces
Gold finish bonded at a molecular level
Projection and rotating photo pieces
The Essentials
Three simple rules to keep your pieces looking new for years.
No Chemicals
Perfume, lotion, hairspray, and household cleaners will break down PVD coating and tarnish brass. Always put jewelry on last.
No Sweat
Remove before workouts, swimming, or showering. Sweat and chlorine accelerate wear on both PVD surfaces and brass.
Deep Clean
Periodic gentle cleaning restores shine. Use mild soap, warm water, and a soft cloth — never abrasive materials.
Crafted with intention.
The vast majority of our collection is crafted from Stainless Steel — a hypoallergenic alloy prized for its high corrosion resistance. We enhance this with a PVD coating, bonding gold at the molecular level.
For highly specialized designs—specifically our Projection Jewelry and Rotating Photo Pendants—we use brass, plated in 18K gold or 925 sterling silver.
PVD Stainless Steel Items:
All Language Name Necklaces, Map Necklaces, Religious Jewelry (Khanda, Ek Onkar), Custom Engraved Photo Necklaces, and Initial pieces.
Brass Items:
Custom Rotating Double-Sided Photo Pendants and all Projection Jewelry lines.
How to Clean
Once every few weeks, or whenever your pieces need a refresh.
Prepare
Fill a small bowl with warm water and a drop of mild, phosphate-free dish soap. Have a soft microfiber cloth ready.
Soak & Soft Brush
Submerge for 2–3 minutes. Gently brush with a soft-bristled baby toothbrush to remove buildup. For brass pieces, skip the soak.
Rinse & Dry
Rinse under clean running water. Pat completely dry with a lint-free cloth. Note: Keep water away from the lens of any projection jewelry.
Keep Away From
Perfume · Hairspray · Hand Sanitizer · Bleach · Chlorine · Salt Water · Essential Oils · Ultrasonic Cleaners
Store It Right
Proper storage prevents scratches, tarnish, and tangles.
Individual Pouches
Store each piece in its own soft pouch or the original box. This prevents chains from tangling and surfaces from scratching.
Cool & Dry
Keep away from bathrooms and humid areas. A bedroom drawer with a silica gel packet is ideal for brass pieces.
Clasp Closed
Always close clasps and lay chains flat. Hanging necklaces can stretch chains over time and cause kinks.
90-Day Fade Warranty
If your piece shows significant fading or tarnishing within 90 days of delivery, we'll make it right. This covers material defects only.
Significant fading or tarnishing from a material defect.
Broken chains or clasps, lost stones, scratches, dents or bending, normal plating wear, and damage from chemicals, swimming or sleeping in jewelry.
Email info@hayenii.com with your name, order number, a clear photo and a short video. We reply within 5-7 business days.
Frequently Asked Questions
How long does PVD gold coating last?
Unlike standard gold plating, Physical Vapor Deposition (PVD) bonds the gold to the stainless steel at a molecular level. With proper care, the gold finish lasts a long time.
Will PVD stainless steel tarnish or rust?
Stainless steel resists rust and tarnish very well, and the PVD layer adds extra protection. Follow the care steps above to keep the shine.
Can I shower with my jewelry on?
While PVD Stainless Steel is water-resistant, we recommend removing jewelry before showering. Hot water and shampoos can leave a dull film. For our brass pieces, keep them strictly away from water.
How do I clean the lens on my Projection Jewelry?
To keep your hidden photo clear, gently wipe the front and back of the projection stone with a dry, soft microfiber cloth. Never submerge projection jewelry in water as it can permanently blur the photo.
Is your jewelry hypoallergenic?
Yes. Most of our pieces are stainless steel, a good choice for most sensitive skin.
Will this turn my skin green?
Our stainless steel pieces are made to be gentle on skin. Keeping any jewelry clean and dry helps prevent a reaction with skin acidity.