Privacy policy

Privacy Policy

This Privacy Policy describes how Haye Nii Corp. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from hayenii.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services, contacting us via Instagram (@hayeniii), or using our AI chat support.
  • Review and testimonial information including product reviews, ratings, photos, and feedback you submit through Judge.me Reviews and other review platforms.
  • Marketing preferences including your email subscription preferences and communication settings.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies and Tracking Technologies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, web beacons, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, geolocation data, and other information regarding your interaction with the Services.

We use various tracking technologies including:

  • Google Analytics and Google Ads tracking
  • Facebook Pixel and Instagram tracking
  • TikTok Pixel
  • Snapchat Ads tracking
  • Pinterest tracking
  • Klaviyo tracking for email marketing

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • E-commerce platform providers such as Shopify, who support our Site and Services
  • Payment processors including Shopify Payments, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested
  • Advertising and marketing partners including Google, Facebook, Instagram, TikTok, Snapchat, and Pinterest, who may provide us with information about your interactions with our advertisements
  • Email marketing services including Klaviyo, which helps us manage email communications
  • Analytics providers including Google Analytics, which helps us understand how visitors use our Site
  • Review platforms including Judge.me, which collects and manages customer reviews
  • Customer support tools including our AI chat services (SmartBot, Chatty) and other support platforms
  • Affiliate marketing partners through UpPromote Affiliate program
  • Fraud prevention services including Blockify, which helps protect against fraudulent activities
  • Shipping and logistics partners including TrackingMore and other delivery services

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, send notifications related to your purchases and other transactions, arrange for shipping worldwide, enable you to post reviews, and provide customer support through multiple channels including email, Instagram, and AI chat.

  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email through Shopify and Klaviyo, to show you advertisements for products or services across various platforms (Google, Facebook, Instagram, TikTok, Snapchat, Pinterest), to create personalized advertising experiences, and to run retargeting and remarketing campaigns. This includes using your personal information to better tailor the Services and advertising on our Site and other websites.

  • Analytics and Optimization. We use your personal information to analyze how you interact with our Services, to improve our website performance, to understand customer preferences and shopping patterns, and to optimize our product offerings and user experience.

  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity through services like Blockify Fraud Filter and other security measures.

  • Communicating with you. We use your personal information to provide you with customer support through various channels (email at info@hayenii.com, Instagram @hayeniii, AI chat), improve our Services, send transactional communications, and maintain our business relationship with you.

  • Affiliate and Partnership Programs. We may use your information in connection with our affiliate marketing programs through UpPromote Affiliate and other partnership activities.

Cookies and Tracking Technologies

Like many websites, we use Cookies and similar tracking technologies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services, and to provide personalized advertising experiences.

Specifically, we use tracking technologies from:

  • Google (Analytics, Ads, YouTube)
  • Facebook and Instagram
  • TikTok
  • Snapchat Ads
  • Pinterest
  • Klaviyo
  • Shopify
  • Various other third-party service providers

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf, including:

    • Shopify (e-commerce platform and payment processing)
    • Klaviyo (email marketing)
    • Google (analytics, advertising, YouTube)
    • Facebook and Instagram (advertising and marketing)
    • TikTok (advertising)
    • Snapchat (advertising)
    • Pinterest (advertising and marketing)
    • Judge.me (review management)
    • TrackingMore (shipping tracking)
    • SmartBot and Chatty (customer support)
    • UpPromote (affiliate marketing)
    • Blockify (fraud prevention)
    • Various SEO and optimization tools
    • Other service providers for IT management, data analytics, customer support, cloud storage, fulfillment and shipping

  • With business and marketing partners to provide services and advertise to you, including personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.

  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products internationally or through your use of social media integrations.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal information about users:

Category Categories of Recipients
• Identifiers such as basic contact details and order information<br>• Commercial information such as order information, shopping information and customer support information<br>• Internet or other similar network activity, such as Usage Data<br>• Geolocation data • Vendors and third parties who perform services on our behalf (such as Shopify, Klaviyo, Google, Facebook, payment processors, fulfillment partners, customer support partners and data analytics providers)<br>• Business and marketing partners<br>• Advertising networks and social media platforms

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

Sale and Sharing of Personal Information

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows:

Category of Personal Information Categories of Recipients
Identifiers such as basic contact details and certain order information Business and marketing partners, advertising networks
Commercial information such as records of products or services purchased and shopping information Business and marketing partners, advertising networks
Internet or other similar network activity, such as Usage Data Business and marketing partners, advertising networks

User Generated Content

The Services may enable you to post product reviews and other user-generated content through Judge.me Reviews and other platforms. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are generally intended for users 13 years of age and older. While we may offer products suitable for children in the future, we do not knowingly collect personal information from children under 13 years of age without parental consent. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Generally, we retain personal information in accordance with Shopify's data retention policies and applicable legal requirements. We may retain certain information for longer periods where required by law or where we have a legitimate business need to do so.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails through Shopify and Klaviyo, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your orders.

You may exercise any of these rights by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States and other countries where our service providers operate. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@hayenii.com or contact us on Instagram @hayeniii.

Haye Nii Corp.
Email: info@hayenii.com
Instagram: @hayeniii