Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Haye Nii Corp, a corporation incorporated under the laws of New Brunswick, Canada. Throughout the site, the terms "we", "us", "our", and "Haye Nii" refer to Haye Nii Corp. Haye Nii offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

For products intended for children under 3 years of age, additional safety warnings and age restrictions apply. Parents and guardians are solely responsible for ensuring products are appropriate for their children.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - PRODUCTS AND SERVICES

Custom Jewelry

Our custom jewelry products are handcrafted to order with a production time of 7-10 business days from order confirmation. ALL CUSTOM JEWELRY ORDERS ARE FINAL - no returns, exchanges, or refunds are accepted due to the personalized nature of these items. By placing a custom order, you acknowledge that you have carefully reviewed all specifications and measurements.

Materials and Allergy Information

Our jewelry is primarily made from brass and steel materials. IMPORTANT ALLERGY WARNING: If you have known allergies to brass, steel, nickel, or other metals, please consult with a healthcare professional before purchasing. We are not responsible for allergic reactions to our products.

Warranty

All jewelry products come with a 90-day warranty against manufacturing defects from the date of delivery. This warranty provides for REPLACEMENT ONLY - no refunds will be issued. This warranty does not cover normal wear and tear, damage from misuse, allergic reactions, or customer dissatisfaction with appearance.

Children's Products

Products intended for children 3+ years will comply with Canadian toy safety standards. Age recommendations are strictly enforced, and parents/guardians are responsible for supervising children's use of our products.

SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 6 - SHIPPING AND DELIVERY

Shipping Areas

We ship worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Shipping Times

Standard shipping times vary by destination. Expedited shipping options are available upon request for an additional fee.

Risk of Loss and Delivery

All items purchased from Haye Nii are shipped pursuant to a shipment contract. Risk of loss and title for items pass to you upon our delivery of the items to the shipping carrier. We will assist you in filing claims with the carrier for packages lost or damaged during transit, but we are not responsible for packages that are lost, stolen, or damaged after the carrier has confirmed delivery to your address.

Production and Processing Time

Custom jewelry orders require 7-10 business days for production before shipping. This time is in addition to shipping time.

SECTION 7 - NO RETURNS, EXCHANGES, OR REFUNDS POLICY

IMPORTANT: ALL SALES ARE FINAL

Due to the custom, personalized, and handcrafted nature of our jewelry products, we do not accept returns, exchanges, or provide refunds under any circumstances. By placing an order, you acknowledge and agree that:

  1. No Returns: Items cannot be returned for any reason including change of mind, sizing issues, or dissatisfaction
  2. No Exchanges: We do not offer exchanges for different sizes, colors, or styles
  3. No Refunds: All payments are final and non-refundable once your order is confirmed

Limited Exceptions for Defective Items Only:

  • Manufacturing Defects: Covered under our 90-day warranty (replacement only, no refund)
  • Shipping Damage: We will replace items damaged during transit (must be reported within 48 hours of delivery with photographic evidence)
  • Incorrect Custom Specifications: If we fail to produce your item according to the exact specifications you provided, we will remake the item (no refund)

Important Notes:

  • Warranty replacements are subject to the same 7-10 business day production time
  • You are responsible for ensuring accurate sizing and specifications in your custom orders
  • Color variations from digital displays are not considered defects
  • Normal wear and tear is not covered under warranty

For warranty claims or shipping damage only, contact us at info@hayenii.com within the specified timeframes with order details and photographic evidence.

SECTION 8 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 9 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. This includes but is not limited to AI chat support, payment processors, and social media integrations.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 10 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us, including but not limited to our Instagram page (@hayeniii). We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

SECTION 12 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please visit https://hayenii.com/pages/privacy-policy

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall Haye Nii Corp, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 16 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Haye Nii Corp and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 17 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 20 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Brunswick, Canada, and the federal laws of Canada applicable therein.

SECTION 21 - CUSTOMER SERVICE

Our customer service team responds to inquiries within 12-24 hours during business days. You can reach us through:

  • Email: info@hayenii.com
  • Instagram: @hayeniii (https://www.instagram.com/hayeniii/)

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@hayenii.com.

Haye Nii Corp
Email: info@hayenii.com
Instagram: @hayeniii
Business Registration: 775270366NP0001
Incorporated:
54 Christopher Crescent
Moncton, New Brunswick,
Canada