Refund policy

Warranty & Refund Policy

Our Guarantee
At HayeNii, we are committed to quality. Whether it's a personalized necklace or a wooden toy for your child, we stand behind our craftsmanship.

1. Personalized Jewelry

Beautifully crafted, protected for peace of mind.

  • Duration: 90 Days from delivery
  • Coverage: Significant Tarnishing material defects
  • Exclusions: Accidental Damage breakage & normal wear

What is Covered

Our 90-day warranty specifically covers the integrity of our materials against significant, premature tarnishing that occurs under normal wear and proper care.

What is Not Covered

  • Broken chains, clasps, or components due to pulling or tugging.
  • Loose or lost stones.
  • Scratches, dents, or bending from accident or misuse.
  • Normal plating wear over time.
  • Damage from chemicals, swimming, or sleeping in jewelry.

Note: We do not offer a paid repair service. For issues not covered under warranty (like a broken chain), we recommend consulting a local jeweler.

2. Kids Toys & Learning

We pour our hearts into creating toys your family will cherish. We are confident in their craftsmanship and stand behind their quality.

  • Duration: 90 Days from delivery
  • Coverage: Defects manufacturing errors
  • Exclusions: Play Damage drops, water & stains

What is Covered

Your product is protected for 90 days against manufacturing defects present upon arrival. This includes:

  • Cracks or structural splits in the wood.
  • Significant splintering present upon unboxing.
  • Errors in the custom engraving.

What is Not Covered

Our toys are made for play! Our warranty does not cover damage resulting from normal use or accidents. This includes:

  • Scratches, dents, or scuffs from being dropped.
  • Damage caused by exposure to water or other liquids.
  • Stains from pens, paint, or sensory materials (like dough or slime).
  • Natural variations in wood grain or color.

3. How to Make a Claim

If you believe your item has a covered defect, please follow these simple steps within the 90-day warranty period:

  1. Contact Us: Email our dedicated support team directly at info@hayenii.com.
  2. Provide Details: Please include your full name, order number, clear photo, and a short video showcasing the issue.
  3. Await Review: Our team will carefully review your claim and respond within 5-7 business days with a solution.

Important: All Sales Are Final

We do not offer returns, exchanges, or refunds on any of our products.

  • For Jewelry: Because every piece is custom-made with your specific names or photos, it cannot be restocked.
  • For Kids Toys: Due to the hands-on nature of children's products, we cannot accept returns for hygiene and safety reasons.

Please review your order details and product specifications carefully before purchasing to ensure everything is perfect.


This policy is effective as of November 07, 2025. Haye Nii reserves the right to modify this policy at any time.